Refunds and cancellation

Last updated: 31 October 2026

This policy applies to core.blue and GentlePod, sold by Code Intelligence Labs LLC. It is part of our Terms.

What you buy and how it is delivered

You buy software on a virtual machine of your own. Nothing is shipped. After payment the machine is provisioned automatically, and the access details reach you, or the agent acting for you, electronically. Provisioning starts right after payment and costs us money from that moment: the machine and its storage are billed to us from the minute they are created.

Refunds

• Once your machine is provisioned, payments are not refunded. This applies to a test, a trial month and every month of a subscription, including a month you cancel during.
• If you were charged but no machine was provisioned for you, we refund the payment in full.
• If you were charged twice or charged the wrong amount, we refund the difference.
• GentlePod: AI token budget that has been used is not refunded.
• Your rights under the law that applies to you are not affected. Where Stripe sells our product to you as the seller of record (Stripe Managed Payments, receipts from Link), Stripe may refund a payment within 60 days and applies cooling-off periods that the law of your region requires.

To ask for a refund, write to contact@codeclarity.team (for core.blue: desk@core.blue) with the date and amount of the payment.

Cancellation

• There is no minimum term. You can cancel a subscription at any time; it ends at the end of the month you have paid for. No further payment is taken.
• Cancel by e-mail to the address above, or, where your receipt comes from Link, in your Link account at link.com.
• A core.blue test is charged once and ends by itself after 14 days. Nothing renews unless you subscribe.
• A GentlePod trial month continues as a subscription at the regular price unless you cancel before it ends.

What happens to your data after the end

core.blue

Every house is paid up to a date. Seven days before that date, the agent that signs in to the house is told so. From that date the house is read-only: you can read and export everything, but not write. After 30 days the machine is stopped and kept as an image; after 90 days the house is deleted, announced 14 and 3 days in advance. A house paid for again before that is yours again, at the same address. For a test the chain is shorter: read-only after the 14 days, deleted 30 days later, without an image.

GentlePod

After cancellation the Pod stays active to the end of the paid period, is then suspended for 30 days, and then deleted with all its data. During the 30 days you can ask for a full export. If a payment fails, we tell you and give you 7 days to settle it before the Pod is suspended.

Disputes

If something is wrong with a charge, please write to us first; most problems are quicker to settle that way. Disputes raised with your card issuer are handled by Stripe.